Proceed to cart
Customer support:info@sneakysneakers.cz
    Currency
    EUR
    Language
    English
    Home / How Do Our Shipping Times Work?

    How Do Our Shipping Times Work?

    📦 How Do Our Shipping Times Work?

    How do our shipping times work? A complete guide to delivery at SneakySneakers.

    At SneakySneakers, we strive to make your shopping experience as smooth, fast, and convenient as possible. That’s why we offer two different delivery options to suit your needs – from express shipping to a wider selection through on-order delivery. This article provides all the details about our shipping times, what to expect, and how the entire process works.

    Delivery Options at SneakySneakers

    On our e-shop, you can choose between two delivery options:

    1. Xpress Ship – Immediate shipping 🚀
    2. On-Order Delivery – Delivery time of 3–14 days ⏳

    Each of these options has its advantages, whether you’re looking for speed or access to a broader range of products. Below, we’ll examine both options in detail.

    1. Xpress Ship – Immediate Shipping

    What does "Xpress Ship" mean?
    If the selected size is marked as "in stock," it means we physically have the shoes in our warehouse. These products are immediately ready for shipment.

    • Dispatched within 24 hours: As soon as we receive your order, we get to work right away. We pack, ship, and in most cases, the shoes are on their way to you within 24 hours of ordering.
    • Easy filtering: Want to ensure that your order is delivered as quickly as possible? Use the "Xpress Ship" filter on our website. This way, you can easily find products that are in stock.
    • Product details: You can also check availability directly in the product details, where we specify whether the size is in stock and ready for shipment.

    Advantages of Xpress Ship

    • Fast delivery – Perfect if you need the shoes for a specific event or as a gift.
    • Reliability – What you see is what you get. The shoes are in stock and ready for immediate shipping.

    2. On-Order Delivery – Delivery Time 3–14 Days

    This option is ideal if you’re looking for a specific model or size that we currently don’t have in stock.

    What does "On-Order Delivery" mean?
    These products are not currently in stock, but we can source them from our verified suppliers. Delivery time ranges from 3 to 14 days, depending on availability at suppliers and logistics conditions.

    Advantages of On-Order Delivery

    • Wider product selection: With this option, we can offer a much larger range of sneakers. We don’t need to store all available models and sizes, but thanks to our partnerships with European suppliers, we can quickly arrange the products.
    • Access to exclusive models and sizes.
    • Flexibility – Even if shoes are not in stock, we can still get them for you.

    Order Process

    1. As soon as you place your order, we get to work right away:
      • We source the product from our suppliers.
      • Once it arrives at our warehouse, we thoroughly inspect the shoes – from material quality to authenticity.
    2. After the quality check, we carefully pack the shoes and ship them to your address.

    How Does "On-Order Delivery" Work? 📦

    If you choose the "On-Order Delivery" option, here’s what you can expect:

    1. Product sourcing: As soon as we receive your order, we begin processing it. We contact our suppliers and secure the selected sneakers.
    2. Warehouse check: Once the product arrives at our warehouse, we perform a careful quality and authenticity check, ensuring the shoes meet the highest standards.
    3. Shipping: After the inspection is complete, we pack the shoes in secure packaging and ship them to the address or pickup location you provided.

    Order Updates

    We’ll keep you informed at every step via email. If any complications or delays arise, we’ll notify you immediately.

    What Could Go Wrong? 🤔

    While we do our best to ensure every order runs smoothly, the sneaker market is dynamic, and rare situations may occur:

    • Product unavailability: In very rare cases, the selected model may not be available from suppliers. In such cases, we’ll contact you immediately and offer several options:

      • Choose an alternative product or size.
      • Cancel the order and receive a full refund.

    • Price and availability fluctuations: Prices and availability in the sneaker market can vary. We’ll always inform you of any changes and work to find the best possible solution for you.

    Money-Back Guarantee

    Your money is safe with us. If you’re not satisfied or wish to cancel your order, we’ll promptly refund the full amount.

    Returns 🔄

    We understand that sometimes the product doesn’t meet your expectations. At SneakySneakers, we honor the legal 14-day return period, which begins from the moment you receive the package.

    How to proceed with returns:

    1. Contact us via email or our online chat.
    2. We’ll provide you with return instructions.
    3. After receiving the product at our warehouse and checking its condition, we’ll refund your money.

    Returns and On-Order Delivery

    Don’t worry, the longer delivery time for on-order items doesn’t affect your ability to return them. Even with on-order delivery, you have the full right to use the 14-day return period.

    Frequently Asked Questions

    1. How do I know if my shoes will be delivered quickly?
      Check if the selected product is marked as "Xpress Ship" or in stock. These shoes are dispatched within 24 hours.

    2. What if the shoes aren’t delivered within the specified timeframe?
      If there’s a delay, we’ll inform you via email. You also have the option to change your order or cancel it.

    3. What are the delivery options?
      We deliver your order via reliable courier services. Once shipped, you’ll receive a tracking number to monitor your package.

    Summary

    At SneakySneakers, we offer two flexible delivery options that cater to our customers' different needs. If you need shoes quickly, choose Xpress Ship, where we ship in-stock products within 24 hours. If you’re looking for a specific model or size, On-Order Delivery gives you access to a broader selection of sneakers sourced from our suppliers.

    Your satisfaction is our priority. With meticulous logistics, regular updates, and a money-back guarantee, you can trust that shopping at SneakySneakers will be easy and worry-free. Whether you choose Xpress Ship or On-Order Delivery, you can count on the quality of our services. 👟

    If you have further questions, don’t hesitate to contact us – we’ll be happy to help! 😊

    Vytvořil Shoptet | Design Shoptetak.cz